Quality and service
committed to supporting customers' needs
Support
Synetrix Support Services are available for our customers and their end users. We manage a 24-hour a day, seven day a week Customer Service Centre, operating in accordance with customers' Service Level Agreements.
Our CSC offers our customers the chance to speak to qualified call centre operatives who are equipped to resolve a number of issues over the phone.
Calls that require further action will be assigned a fault ticket and directed to one of our 2nd or 3rd line engineers or a member of our Network Operation Centre (NOC) team.
Fault tickets are logged and tracked throughout this process, to ensure consistency and focus on progress.
Customers may view their individual fault ticket status on the CSC Support portal at www.talk2synetrix.com.